Customer Service: Responding to On-line Reviews

Online reviews on sites like Google and other social media platforms give people a way to share their experiences good or bad.

Consumers rely on these reviews in order to discover great businesses, products, services, and brands. This makes it extremely important for companies to learn how to respond to negative reviews as well as positive customer feedback.  You will learn  how to  respond to all on-line reviews (positive and negative) in order to drive customers to your business over  driving customers away.

Register here: https://www.eventbrite.com/e/217241704787